Creating Alert Rules

Alert rules tell StorePulse what to watch for. Each rule defines a metric, a condition, and a threshold. When the condition is met, an alert event is generated.

Creating a New Rule

1. Navigate to the Alerts page.
2. Click New Rule.
3. Configure the rule:

Metric

Choose which metric to monitor. Options include:

• Gross Sales
• Net Sales
• Customer Count
• Void Amount
• Cancellation Amount
• Scan Rate
• Average Basket Size

Condition

Choose the comparison operator:

• Above -- Triggers when the actual value is higher than the threshold
• Below -- Triggers when the actual value is lower than the threshold

Threshold Value

Enter the numeric value that defines the boundary. This is the number that the actual metric is compared against.

Examples:

• Metric: Gross Sales, Condition: Below, Threshold: $5,000 -- alerts you when daily sales drop below $5,000
• Metric: Void Amount, Condition: Above, Threshold: $500 -- alerts you when voids exceed $500 in a day
• Metric: Scan Rate, Condition: Below, Threshold: 90 -- alerts you when scan rate drops below 90%

Stores

Select which stores this rule applies to. You can apply a rule to:

• A single store
• Multiple specific stores
• All stores

4. Click Save to activate the rule.

Rule Examples

Here are some commonly useful alert rules:

Rule Name	Metric	Condition	Threshold	Purpose
Low sales day	Gross Sales	Below	$5,000	Catch unexpectedly slow days
High voids	Void Amount	Above	$500	Flag potential loss prevention issues
Low scan rate	Scan Rate	Below	90%	Monitor cashier scanning compliance
Low customer traffic	Customers	Below	200	Detect drops in foot traffic
High cancellations	Cancellations	Above	$300	Watch for excessive cancellations

Editing a Rule

Click on any existing rule in the rules list to open it for editing. Change the metric, condition, threshold, or store assignment and click Save.

Disabling or Deleting a Rule

• Disable: Toggle the rule off to stop it from evaluating without deleting it. You can re-enable it later.
• Delete: Remove the rule permanently. Past alert events generated by this rule will still be visible in your history.

tip

Start with 3-5 rules covering your most critical metrics. Too many rules can create alert fatigue, where you start ignoring notifications because there are too many. You can always add more later as you learn what thresholds work best for your store.

aviso

Set realistic thresholds based on your store's actual performance. If your store typically does $8,000 in daily sales, setting a "low sales" alert at $7,500 will trigger almost every day. Start with a threshold that would genuinely concern you -- perhaps $5,000 or $4,000 -- and adjust from there.