Cashier Performance
The Cashier Performance page shows you how each cashier is doing -- their sales numbers, customer counts, and operational metrics. Use it to recognize top performers, identify training needs, and monitor register activity.
Cashier Table
The main table lists every cashier who was active during the selected date range, with the following columns:
| Column | What It Means |
|---|---|
| Cashier | The cashier's name from your ENCOR system |
| Gross Sales | Total sales rung up by this cashier |
| Net Sales | Sales after deducting voids and cancellations |
| Customers | Number of transactions completed |
| Items | Total items rung |
| Voids | Dollar amount of voided transactions and line items |
| Cancellations | Dollar amount of cancelled transactions |
| Scan Rate | Percentage of items scanned vs manually keyed |
Sorting
Click any column header to sort the table by that metric. Click again to reverse the sort order. This lets you quickly find:
- The cashier with the most sales (sort by Gross Sales descending)
- The cashier with the most customers (sort by Customers descending)
- The cashier with the highest void amounts (sort by Voids descending)
- The cashier with the lowest scan rate (sort by Scan Rate ascending)
Mobile View
On mobile devices, each cashier appears as an expandable card. Tap a cashier's name to expand the card and see all their metrics. This keeps the view readable on smaller screens.
How to Use Cashier Data
Recognize top performers
Cashiers with high customer counts, strong scan rates, and low voids are doing a great job. Consider recognizing them to reinforce good habits.
Identify training opportunities
A cashier with a notably low scan rate may need help learning to scan products properly. A high void rate might indicate a need for more training on the register system, or it could be a sign of something more concerning (see Loss Prevention).
Staff scheduling
Look at which cashiers handle the most customers efficiently. Pair newer or slower cashiers with experienced ones during peak hours.
Monitor no-sale events
The "no-sale" metric (visible in the detail view) tracks how many times a cashier opened the register drawer without a transaction. While occasional no-sales are normal (making change, for example), a high count warrants investigation.
Compare cashier metrics over multiple weeks rather than a single day. A single bad day does not define a cashier's performance. Look at trends over time for a fair assessment.