Alerts Overview
StorePulse can automatically monitor your store metrics and notify you when something important happens. Instead of checking every number manually each day, you define the rules and let StorePulse watch for you.
How Alerts Work
- You create rules that define what to watch and what threshold triggers an alert. For example: "Alert me if daily gross sales fall below $5,000."
- StorePulse evaluates rules daily by comparing the previous day's actual data against your thresholds.
- When a rule triggers, an alert event is created. You see it in the dashboard and can optionally receive a notification.
Where to See Alerts
- Bell icon in the dashboard header -- Shows a badge when you have new, unacknowledged alerts
- Alerts page -- Lists all alert events with details about what triggered and when
Types of Metrics You Can Monitor
You can create alert rules for a variety of store metrics:
- Sales -- Gross sales, net sales, or sales for a specific period
- Customers -- Total customer count
- Voids -- Void amounts or void frequency
- Cancellations -- Cancellation amounts
- Scan rate -- Percentage of items scanned vs keyed
- Average basket -- Average transaction amount
Alert Evaluation
Rules are evaluated once per day, typically in the early morning after the previous day's data has fully synced. This means:
- An alert about yesterday's sales will appear this morning
- You will not receive real-time or intraday alerts (data syncs every 15 minutes, but alerts evaluate daily)
- If the agent was offline and data has not yet synced, the alert evaluation will use whatever data is available
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Alerts are designed for daily monitoring, not real-time notifications. They are best suited for catching trends and anomalies in your daily numbers.
Getting Started
- Go to Creating Alert Rules to set up your first rule
- Learn how to manage alert events when they trigger