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Managing Alert Events

When an alert rule triggers, it creates an alert event -- a record of what happened, when, and why. This page explains how to view and manage those events.

Viewing Alert Events​

Navigate to the Alerts page to see a list of all alert events. Each event shows:

  • Rule name -- Which rule triggered
  • Date -- The business date that caused the trigger
  • Metric -- The metric that was monitored
  • Actual value -- The actual value from your store data
  • Threshold -- The threshold you configured
  • Store -- Which store the alert is for

Events are listed with the most recent at the top.

Alert Badge​

The bell icon in the dashboard header displays a red badge with a count when you have new, unacknowledged alert events. Click the bell to see a quick summary, then click through to the full Alerts page for details.

Acknowledging Events​

When you review an alert event and decide what to do about it (or determine that no action is needed), you can acknowledge it. This clears it from your unread count and removes it from the notification badge.

Acknowledged events are not deleted -- they remain in your alert history so you can review past alerts at any time.

Dismissing Events​

If an alert event is not relevant (for example, your store was closed for a holiday and sales were zero), you can dismiss it. Dismissed events are moved out of the active list.

Using Alert Events Effectively​

Morning routine​

Check your alerts first thing in the morning. The previous day's data has been fully synced and evaluated overnight, so any triggered alerts will be waiting for you.

Investigate, then act​

When an alert triggers, use it as a starting point for investigation:

  • Low sales alert -- Check the hourly sales chart to see if there was an outage or shortened hours
  • High voids alert -- Go to the Voids page to see which cashiers were involved
  • Low scan rate alert -- Check the Cashier Performance page to identify who had the lowest scan rates

Track patterns​

If the same rule triggers repeatedly (e.g., low sales every Monday), it may mean your threshold needs adjustment -- or it may reveal a genuine business pattern that needs addressing.

tip

Review your alert rules monthly. As your store's performance changes (seasonal shifts, new competition, renovations), your thresholds may need updating to stay relevant and avoid false alarms.